So yesterday here I am at the computer you know doing computery type things, as one does, when the phone line went dead. Completely and utterly dead without even a dial tone. Oh joy. BT was furious and called them on his cell and we get no good answer so we headed over to our friends D & S's place so he could sit on hold for hours if need be.
Bell has no idea what happened to the phone but there was a tech on his way right at that moment. Off to the car to fly home and get here before the tech arrived. About a half hour after we got here I get a call from a Bell tech but for some reason he is actually trying to call an apartment in a building down the street!!! I call S and get her to try and call me back. No dice. Seems Bell has crossed OUR line with someone elses. Grand. A half hour after that another Bell tech guy calls and wants to know what is wrong with my phone line. I explain the whole gory story to him and he tells me that my phone line was disconnected and he had to connect it to call me. So we arrange for me to call my friend and have her call me back and then he would call in 5 minutes. So after all is said and done, I've finally got a working phone, l/d service and my DSL all working at the same time. Let's see how long it takes those primatives at Bell to screw it up this time.
8 years ago
7 comments:
Yay! I'm first!
You're having a bit of a nightmare, aint you dear?
Hopefully, it's all solved now.
We should start a pool. I take next Tuesday!
Oh God, I am having a freakout just reading this.....they make me so frickin' mad!!!!
Well, I'm glad it's not just the states that has effed up phone companies.
Why do I feel your communication debacle is a precursor for when Verizon installs my phone and DSL?
*sigh*
Oh, put me down for this Monday in the afternoon for the pool (don't want to feel left out).
You'll need to put on your "Math Hat" for this one:
Make sure you have them deduct charges accordingly. Figure out how many days you were without the various services. Then figure out how much these services cost you per day (in the overall monthly fee they charge you). Deduct however many days they screwed up & forced you to be without service. (Don't forget the tax!)
Call customer service for a bill adjustment. Hopefully not EVERYONE in that company is a complete idiot. There is NO WAY they should expect you to pay for what you haven't gotten. I have done the same thing with our cable company, too, when service was out.
Good luck, hon. Hope this nightmare ends & we can see more of you around here!!
Geez--first it double posts my reply, then it deletes them BOTH when I tried to get rid of the "extra" post.
You'll need to put on your "Math Hat" for this one:
Make sure you have them deduct charges accordingly. Figure out how many days you were without the various services. Then figure out how much these services cost you per day (in the overall monthly fee they charge you). Deduct however many days they screwed up & forced you to be without service. (Don't forget the tax!)
Call customer service for a bill adjustment. Hopefully not EVERYONE in that company is a complete idiot. There is NO WAY they should expect you to pay for what you haven't gotten. I have done the same thing with our cable company, too, when service was out.
Good luck, hon. Hope this nightmare ends & we can see more of you around here!!
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